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Name: Jessica Armour
Company Name: Flawless Family Home Care
City, County: Pontiac , United States
Company founded year: 2022
Employees: 11-50 employees
Industry:Â Home care services
Website: www.flawlessfamilyhomecare.com
Company Detail:
Flawless Family Home Care is a private-pay home care agency that provides high-quality, compassionate care to clients in McLean, Livingston, Grundy, and LaSalle counties in Illinois. The agency specializes in personalized services, including assistance with daily living activities, companionship, and veteran-focused care, as it is credentialed with the Veterans Affairs Administration. Flawless Family Home Care also adheres to a client-first philosophy, tailoring care plans to meet individual needs and ensuring clients and their families receive exceptional support.
Founder’s Background: The company was founded in January 2022 by Jessica Armour, who has over a decade of experience as a healthcare administrator. Jessica founded Flawless Family Home Care to address the need for reliable, empathetic, and high-standard care in her community. Her extensive background in healthcare management, combined with her dedication to enhancing the lives of clients and caregivers, has driven the agency’s rapid success. Under her leadership, Flawless Family Home Care has become a trusted name in the industry, serving clients with integrity and innovation.
Achievements
In the past year, Flawless Family Home Care has achieved several key milestones that demonstrate its growth, commitment to excellence, and dedication to client care. The following highlights showcase these accomplishments:
Rapid Growth:Â The agency scaled to a million-dollar company, employing over 40 caregivers and significantly expanding its client base across four counties in Illinois.
Expanded Training Opportunities:Â The agency secured a contract with a new online training provider, offering caregivers access to over 400 courses, ensuring they are well-equipped to provide top-notch care.
Improved Processes:Â It transitioned to using AxisCare for scheduling and client management, a move that has streamlined operations and improved communication with clients and caregivers.
Innovative Incentives:Â Programs like the Short Shift Bonus and a points system were introduced to reward caregivers for punctuality, consistency, and total hours worked, improving retention and morale.
Veteran Support:Â As a VA-credentialed agency, Flawless Family Home Care expanded its support for veterans, providing them with quality care while navigating complex authorizations.
Team Growth:Â A highly capable administrative team was hired and supported to enhance operations, including scheduling, HR, client care coordination, and marketing.
Recognition & Community:Â Events such as the Caregiver of the Year award were hosted during the virtual holiday party, fostering a sense of appreciation and camaraderie among staff.
Jessica Armour has focused on strengthening the operational infrastructure, fostering a supportive team culture, and maintaining a hands-on approach to ensure every client and caregiver feels valued. These efforts have been instrumental in achieving the agency's goals and setting a strong foundation for continued success.
